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I can't sign up or log in using Microsoft

Common Microsoft sign-up and log-in problems, and how to resolve them

This article helps if you're trying to sign up for an account or log in to .id (Informed Decisions) tools using your Microsoft account and seeing an error. It applies across the Local Government Suite – Community Profile, Social Atlas, Population Forecast, Economic Profile, Housing Monitor and Community Views. It covers the most common Microsoft sign-in issues and how to fix them.

 Symptoms

You're seeing one of these:

  • Microsoft tells you your email isn't recognised – for example, 'This username may be incorrect' or '[domain] isn't in our system'.

  • Microsoft shows a 'Need admin approval' message asking your IT department to grant permission for the .id app.

Find your symptom below and follow the steps.

How to resolve

Microsoft says my email isn't recognised

The Microsoft sign-in option works only if your organisation uses Microsoft to manage staff identities (the same as logging in to Outlook). If it doesn't, or if there's a typo in your email, Microsoft won't recognise the address.

creenshot showing the "username may be incorrect" error on the Microsoft sign-in dialog.

To fix this:

  1. Check that you've entered your email correctly – particularly the part after the @ symbol.

  2. Confirm that your organisation manages staff sign-in through Microsoft. Your IT department can confirm this if you're not sure.

  3. If your organisation doesn't use Microsoft, log in with your email instead. On the sign-up or log-in form, choose 'Log in with email' rather than 'Log in with Microsoft'.

Microsoft says I need admin approval

You see a screen titled 'Need admin approval' that explains '.id consulting needs permission to access resources in your organisation that only an admin can grant'.

Screenshot showing the "Need admin approval" message on the Microsoft sign-in dialog.

This means your organisation's IT department needs to grant one-off permission for .id tools to use Microsoft sign-in. It's a simple process. Direct your IT department to the article [LINK TO BE ADDED]'How to grant Microsoft admin consent for .id tools'. 

If you can't wait for IT approval, you can log in with your email instead – see 'How to sign up for an .id account' or 'How to log in to your .id account'.

If this doesn't resolve the issue

If the solutions in this article haven't resolved your issue, contact us at support@id.com.au to help resolve it.

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