My catchments were not transferred from the previous version

This article explains what to do if catchments you created in the previous Placemaker platform are not visible in your new account.

Symptoms

Catchments you created in legacy Placemaker are not visible in the new application
Your catchments list appears empty when you expected to see existing catchments

Cause

Catchments are not migrated automatically. Migration from legacy Placemaker is managed on a case-by-case basis with your .id account manager.

Resolution

Option 1: Contact your .id account manager

If you were expecting catchments to be migrated as part of your onboarding, contact your .id account manager. They can work with you to determine which catchments need to be transferred and develop a migration plan.

Option 2: Recreate the catchment

If there are a handful of catchments you want to retain, recreate them directly in the new Placemaker application. Open both platforms side-by-side and rebuild each catchment. See How to create a catchment in Placemaker.

If This Doesn't Resolve the Issue

Contact .id support and include your name, organisation, and the names of the catchments you want transferred.

See How to contact .id support or provide feedback.