I can't log in to Placemaker

This article helps you resolve issues signing in to your Placemaker account at app.id.com.au.

Symptoms

You may see one of the following when trying to log in:

• An error message saying your email address is not valid
• A message saying your account was not found
• The login page loads but nothing happens when you click 'Sign in'
• You are redirected back to the login page after signing in

Cause

Login issues are most commonly caused by one of the following:

• Incorrect email address
• Account not yet set up
• Using an email address that is not registered with Placemaker
• Browser caching or cookie issues

Resolution

Option 1: Check you are using the right email address

Placemaker accounts are linked to a specific email address. Make sure you are entering the same email address that was used when your account was set up. Check for typos, and confirm you are not using a personal email when your account was registered with a work address.

Option 2: Clear your browser cache and cookies

1. Chrome: Go to Settings > Privacy and security > Clear browsing data. Select 'Cached images and files' and 'Cookies and other site data', then click 'Clear data'.
2. Edge: Go to Settings > Privacy, search and services > Clear browsing data. Select the same options, then click 'Clear now'.
3. Firefox: Go to Settings > Privacy & Security > Clear Data. Check 'Cookies and Site Data' and 'Cached Web Content', then click 'Clear'.
4. Close and reopen your browser, then try signing in again.

Option 3: Try a different browser

If you are using an outdated or unsupported browser, switch to a current version of Chrome, Edge or Firefox and try again.

If This Doesn't Resolve the Issue

Contact .id support and include:

• Your name and organisation
• The email address you are trying to log in with
• A description of the error message you are seeing
• A screenshot if possible

See How to contact .id support or provide feedback.