How to contact Placemaker support or provide feedback

This guide explains how to get help with Placemaker, report a technical issue, or share product feedback with the .id team.

Before contacting support

Check the Placemaker knowledge base first. Most common questions are answered there.

Visit https://answers.id.com.au/en/answers and look for the Placemaker category.

Contacting support

If you can't find an answer in the knowledge base, contact the .id support team by email:

support@id.com.au

The support team responds during business hours AEST, within the timeframe set out in your contract.

How .id prioritises issues

Issue type	How it is treated
Data is incorrect with no workaround	Treated as critical. Addressed as a priority.
Data appears incorrect but a workaround exists	Rectified within a short period.
Bug that does not block your work, or a product preference	Prioritised in a future release.

Reporting a bug

When reporting a bug, include as much detail as you can:

What happened
What you expected to happen
The steps to reproduce the issue
Screenshots or a screen recording (optional)

Sharing feedback or an improvement idea

You can send feedback directly from Placemaker. From the menu at the top right of the screen, select Feedback. Your feedback goes to the Placemaker product manager and is reviewed for the product roadmap. You can also email support@id.com.au.

When sharing feedback or a suggestion, please include:

What you are trying to achieve
What is getting in your way
How you are handling it today
How often it comes up
What would change if it were solved

Feedback from customers directly shapes the product roadmap.