How to contact Placemaker support or provide feedback

Contact the Informed Decisions support team by email: support@id.com.au

The support team responds during business hours AEST, within the timeframe set out in your contract.

If you have not already, search the Placemaker knowledge base before reaching out. You may find a faster answer.

Issue type	How it is treated
Data is incorrect	Treated as critical. Addressed as a priority.
Bug that blocks your work	Rectified within a short period
Bug that does not block your work, or a product preference	Prioritised in a future release.

When reporting a bug, include as much detail as you can. We appreciate the following context:

When sharing feedback or a suggestion, please include:

Feedback from customers directly shapes the product roadmap.

Explains how to get help with Placemaker, report a technical issue, or share product feedback with the Informed Decisions team.