How to contact support or provide feedback on the Local Government suite

Contact the Informed Decisions support team by email: support@id.com.au

The support team responds during business hours AEST, within the timeframe set out in your contract.

If you have not already, search the knowledge base before reaching out. You may find a faster answer.

Staff at subscribing organisations are always welcome to reach out directly to their .id contact.

Issue type	How it is treated
Data is incorrect	Addressed as a priority.
Bug that blocks your work	Rectified within a short period
Bug that does not block your work, or a product preference	Prioritised in a future release.

When reporting a bug, include as much detail as you can. We appreciate the following context:

When sharing feedback or a suggestion, please include:

Feedback from customers directly shapes the product roadmap.

Explains how to get help with the Local Government toolsuite, report a technical issue, or share product feedback with the Informed Decisions team.